Lucet Health reduced provider onboarding timelines by 31% with CertifyOS in just 4 months
Lucet, a national mental healthcare organization, was stuck with a rigid legacy system that couldn't keep pace with provider application volume. CertifyOS implemented real-time credentialing and verification, configurable workflows, and ongoing monitoring — cutting onboarding aging by 31% and outstanding case inventory by 42% in four months, while lifting Provider NPS from 2 to 21.
Lucet Health
PRODUCTS USED
- Credentialing
- Compliance Monitoring
Impact at a glance
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In just four months, Lucet replaced its legacy credentialing infrastructure with CertifyOS — cutting onboarding aging by 31%, dropping outstanding case inventory by 42%, and lifting Provider NPS from 2 to 21.
The challenge: limited automation, no integrations, frustrated providers
Lucet faced significant challenges in their provider credentialing and verification processes, including:
- Lengthy onboarding timelines — limited automation and inventory reporting delayed provider onboarding. A legacy system that couldn't handle high provider application volume stretched turnaround times.
- System rigidity — unable to integrate with the provider data source of truth or onboarding workflow, the legacy system hindered credentialing and verification speed.
- Provider abrasion — with credentialing timelines extended by weekly internal committee approvals, care delivery delays increased provider frustration and eroded trust.
The solution: real-time credentialing, configurable workflows, ongoing monitoring
Lucet implemented three CertifyOS capabilities together:
- Becoming the provider partner of choice — CertifyOS implemented credentialing and verification systems that integrated seamlessly with Lucet's provider data source of truth and onboarding workflows, driving efficient, scalable, and controllable processes.
- Flexible, dynamic technology — CertifyOS empowered a flexible model where staff credentialers at Lucet could act as end users while also having the option to use CertifyOS as a CVO. Salesforce integrations and an enhanced user experience reduced credentialing timelines and removed friction.
- Workforce efficiency — CertifyOS's configurable workflows and SOT integrations enabled the credentialing team to complete more cases, while medical directors spent less time on administrative tasks.
The impact: four months to measurable change
- 31% decrease in the average aging of onboarding cases.
- 42% decrease in net inventory of cases outstanding.
- Provider NPS increased from 2 to 21.
- 40% YoY decrease in provider complaints.
- 100% compliance with NCQA audit.
Download the full case study
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