CertifyOS provider data management

The networks overlap. The work doesn't have to.

Competing plans share much of the same providers. SharedCred coordinates one governed evidence packet and one recredentialing clock. Every plan keeps its own decisions.

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THE MARKET PATTERN

Different networks. Many of the same providers.

Your network is part of a broader national pattern. In a study of 1,192 health-plan networks, researchers found that competing insurers shared much of the same provider population. Narrow networks were often among the most overlapping, not the least. A plan can build a focused, differentiated network and still share much of its provider population with the plan across town. Source: Graves JA et al., JAMA Network Open, 2020, based on 2019 directory data. These figures measure provider participation overlap, not credentialing duplication.

  • ~57%

    of primary-care providers were shared, on average, between competing plan networks.

  • ~62%

    of cardiology providers were shared, on average, between competing plan networks.

  • ~60%

    of general acute-care hospitals were shared, on average, between competing plan networks.

  • 1,192

    health-plan networks analyzed in the study, using 2019 provider directory data.

Overlap is the pattern. Duplication is the cost.

The same providers appear across competing networks. Each plan still collects the same evidence, verifies it separately, and runs its own recredentialing clock for many of them.

THE COST OF REPEATING

The duplication shows up twice: in the queue and on the P&L.

The repeat work carries a measured cost on both sides of the transaction. The figures below come from CAQH analysis of provider data maintenance and credentialing burden, drawing on Booz & Company and MGMA estimates published in a CAQH issue brief (2011). They describe industry-wide database maintenance cost and credentialing application volume. They are not savings attributable to any single program or vendor.

  • $2.1-2.3B

    spent annually by payers maintaining provider databases, per a Booz & Company analysis cited by CAQH.

  • 75%

    of those provider-database maintenance costs could be offset by integrating with an external single source of truth, if one existed. CAQH estimate.

  • 17.86

    credentialing applications submitted per physician each year by practices, per MGMA research cited by CAQH.

  • $762

    per physician per year in support staff and physician time spent on credentialing applications, per MGMA data cited by CAQH.

The old way vs. SharedCred

STATUS QUO

  • Each plan runs its own primary source verification, in parallel

  • Providers receive separate outreach from every plan they participate in

  • Recredentialing dates are scattered across plans and hard to align

  • Repeated requests and conflicting deadlines add avoidable delay

  • Verification standards and audit trails differ from plan to plan

  • Every plan rebuilds the same evidence file from a blank start

SHAREDCRED

  • One governed evidence packet, source-verified to a standard participating plans agree in advance

  • Consolidated provider intake and one coordinated outreach per cycle

  • One coordinated recredentialing event across participating plans

  • Fewer repeated requests and fewer conflicting deadlines for the provider

  • Full evidence provenance and audit visibility built into the model

  • Each plan starts from a governed packet and applies its own checks

WHY THE WORK REPEATS

The providers overlap. The process still starts over.

Duplication in credentialing is not only a data problem. It is how the work is organized: evidence gathered in parallel, clocks set independently, and economics that attach a new cost to every repeat. CAQH describes credentialing as fragmented across a multiplicity of platforms that do not communicate with one another, forcing providers and plans to repeat the same data-collection work across multiple systems. Automation inside a single plan makes that plan faster. It cannot coordinate the same work across plans.

The foundation is shared. The judgment is not.

  • icon-grid1

    Shared evidence packet

    Evidence is source-verified once to a standard participating plans agree in advance, then made available to those plans as one governed packet.

  • icon-grid2

    Coordinated recredentialing

    Recredentialing rosters are consolidated so one coordinated event can replace many separate ones on many separate dates.

  • icon-grid3

    Consolidated provider intake

    Providers complete one request-to-join submission that participating plans draw from, reducing duplicate data entry at intake.

  • icon-grid4

    Evidence provenance

    The source, verification method, timestamp, and use constraints travel with every element. Nothing arrives without a trail.

  • icon-grid5

    Restricted sources stay plan-controlled

    Restricted sources, including NPDB, remain subject to each plan's policy and applicable law. They are never pooled.

  • icon-grid6

    Audit access built in

    Plans can see what was checked, how it was checked, and when. Status reporting and change management are part of the model from day one.

THE VERIFICATION STANDARD

Shared evidence that shows its work

SharedCred is a governed operating model, not a file drop. Participating plans agree the verification standard in advance, and every element of the packet carries the information a plan needs to inspect it, evaluate it, and decide how it can be used.

  • feature-list1

    Primary source verification

    Required data elements are verified at the source rather than accepted secondhand.

  • feature-list2

    NCQA aligned

    Built around NCQA credentialing and recredentialing requirements.

  • feature-lsit3

    All active licenses

    Verification across every active state license a provider holds.

  • feature-list4

    Medicaid-standard rigor

    One agreed verification standard applied across lines of business.

  • feature-list5

    All specialties

    Coverage across specialties and license types.

  • feature-list6

    Audit-ready artifacts

    Standardized documentation and traceability, structured for regulator review.

  • PSV

    Verification method

    Verified at the primary source, not accepted secondhand

  • NCQA

    Standard alignment

    Built around NCQA credentialing and recredentialing requirements

  • 50

    State coverage

    License verification across every state a provider is licensed in

A shared foundation, by design

  • 3Founding partners: UnitedHealthcare, Cigna, and Centene. The program is open to any health plan that wants to participate.
  • 1Governed evidence packet per provider, shared across participating plans
  • 1Coordinated recredentialing clock instead of a separate date at every plan
  • 0Restricted sources pooled: NPDB and similar checks stay plan-controlled

FREQUENTLY ASKED QUESTIONS

Your roster already contains the business case.

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