CalMHSA + CertifyOS: Transforming County Credentialing Across California

The California Mental Health Services Authority (CalMHSA) partnered with CertifyOS to modernize and standardize credentialing for over half a dozen counties — transitioning from manual spreadsheets to a unified, automated platform.

By leveraging CertifyOS’s configurable workflows, automation, and built-in compliance tools, CalMHSA achieved:

• 98% credentialing accuracy
• <3-day average turnaround time
• 1,400+ behavioral health providers credentialed across seven counties

The result? A scalable, compliant, and provider-friendly system that improves access to care for more than 600,000 Californians.