EPISODE DESCRIPTION

Eric Galvin has run health plans as both CFO and CEO. At one of them, the directory data was bad enough that regulators raised concerns about whether consumers could find care. When he went looking for the cause, he found all kinds of scary reasons the data is the way it is. Most of them the industry did to itself. Eric spent nine years at ConnectiCare as CFO and then CEO, served as an EVP at EmblemHealth, ran PopHealthCare and Emcara Health as CEO, and was most recently CFO of Geisinger Health Plan. After thirty years on both the payer and provider side, he believes the provider data problem survives for human reasons more than technical ones. It comes down to trust. His prescription for the whole system is one word: simplify.

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